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Network Maintenance Services
The best in network maintenance for your IT networking equipment, hardware, and infrastructure.
Network Hardware Support & Maintenance
Whether it’s your wireless access point, fiber channel switch, firewall appliance, or network director that has reached the end of its initial warranty, Park Place Technologies provides world-class optimization, support and network maintenance services for OEMs like Cisco, Brocade and HPE. Learn how our cost-effective network equipment maintenance can help you consolidate support across OEMs and save you 30-40% in the process!
Customizable IT Network Support Service Levels
Adjust service levels or add and delete equipment from your IT network maintenance contract at any time.
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7 x 24 x 4
- 24 hours a day, 7 days a week
- Initial phone-based diagnosis
- Field Engineer on-site (if required) within 4 hours after customer contact
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5 x 9 x 4
- 8:00 AM to 5:00 PM, Monday through Friday
- Initial phone-based diagnosis
- Field Engineer on-site (if required) within 4 hours after customer contact
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Next Day
- Initial phone-based diagnosis
- Field Engineer on-site (if required) the following business day after customer contact
Engineering Expertise
We employ a comprehensive team of badged field service and advanced L3 engineers that have an average of 15+ years of direct OEM experience with storage, server and network hardware. These teams are located in cities around the world and can be on-site at your facility within 4 hours. That’s professional IT network maintenance whenever you need it, wherever your storage, server and network hardware is located.
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400+Global Professionals
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15+Years Average Experience
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100K+Service Calls in 2020
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Central Park Customer Portal
Central Park is an innovative single pane of glass for managing your data center maintenance & monitoring. As a network infrastructure maintenance customer, your team is entitled to the tool for streamlined support!
Key features include:
- Easy-to-read dashboard of key metrics
- Service ticket, contract and asset management
- Multi-account access
- Ability to designate multiple customer administrators
- ParkView™ Hub including installation wizard and visibility to monitor devices